We are committed to providing high-quality, handmade furniture to ensure your satisfaction. If you are not satisfied, you can request a refund or exchange in compliance with Egyptian Consumer Protection Law:
1. Refund or Exchange Period:
Requests for refunds or exchanges can be made within 14 days of receiving the product.
2. Refund Conditions:
The product must be in its original condition (unused and undamaged).
A valid receipt or proof of purchase is required.
3. Non-Refundable Items:
Custom-made products (specific designs or colors requested by the customer).
Items damaged due to misuse.
4. Refund or Exchange Process:
Submit your request via our customer service team or online form.
The request will be reviewed, and we will contact you within 3 business days to confirm eligibility.
5. Refund Method:
Eligible refunds will be issued using the original payment method within 14 business days.
If you have further questions or need assistance, feel free to contact our support team.